Susanna Jenkins has a difficult life. First she lost her husband to influenza, and now she has to deal with her selfish family. Mr. and Mrs. Herbert Ragsdale have never known a moment of hardship. When Mr. Ragsdale is tricked out of money by a con man, they lose their standing in society and fall from grace. With nowhere to go, the Ragsdale family reluctantly moves to San Marcial, New Mexico, to manage the Grand Hotel.